Express Cars Customer Feedback
A short note to thank you for the service you provided for us on our recent trip. Your driver Imran was was excellent. He could not have have been more helpful and professional. As we had to change the location of the pick up point after the event we were able to contact him and he had no problem in rearranging his schedule and met us at the
arranged time without any difficulty. You provide an excellent service and I would highly recommend you to anyone we know who will be visiting the UK. Please pass on my thanks to Imran. it was a real pleasure to meet him. Every best wish for your business and I look forward to using your services in the future. John Ferriter – 19th July 2019
The service you offered was brilliant! Thank You.  The cars and drivers were just what we wanted.  Thanks Again. Adrian – 31st Oct 2018

Thank you so much for your service on the 24/25th Jan 2018 – Stewart was most impressed and asked me to ensure you are our preferred taxi provider going forward. Michelle Geddes – 26th January 2018

We were apprehensive at 1st as we hadn’t used or even head of you before, but communication from yourselves was 1st class.   You arrived for pick to Birmingham Airport, a few minutes late…. But your driver phoned ahead to advise of his arrival time and we were delivered to the Airport on time and at the given speed limits (always a good point with me).  On arrival back to the UK your driver had already text us when we landed, to say “call this number once you have your baggage, the then proceeded to the pick up car park to collect us.  When we got to the car park he was waiting for us.  Highly recommended your services to anyone.  Keep up the good work!  Andy – 9th November 2017

On time, friendly driver and very good driving.  It was a long journey, so he offered to stop for breaks if needed etc.  Hetty Hyde Durrant – 15th September 2017

Thank you for the car last monthm and thank you for seeking feedback.  Generally i was very happy with the overall service.  The booking was easy, payment was simple and safe, and the level of information that i was given was good. On arrival the driver was not there and we had to wait 15 minutes, this was a shame but not a big problem.  Being honest the driver was a little negative the whole journey and basically just complained about the traffic the whole way.  We knew the traffic was bad and said at the beginning that it did not matter and we would arrive when we could.  We didnt really need a constant update to the bad traffic.  We got the destination fine, and the driver helped with the bags which was kind.  All in all, a positive experience, with just one downside.  Chris Tagg – 3rd September 2017

I would certainly use Express Cars again.  It was easy to book at a reasonable cost.  Efficient and reliable service.  Clean cars.  Comfortable relaxing ride.  Friendly drivers.  An excellent hassle free service.  Thank You. Jayne Earp – 16th August 2017

I would like to thank the driver who picked up 15 guides and leaders from Luton Airport early on Monday morning 31/07/2017.  Despite a 3-4 delay he was there to pick us up & was patient & pleasant.  He dropped us off where we requested & helped the very sleep girls with their bags.  It made a trying situation manageable.  Thanks again for his professional service.  I would definitely use Express Cars again & recommend you to others.

Alyson Kirkwood – 9th August 2017

Hi, Just to say thank you for your prompt and reliable service on 23rd Julky 2017 taking our family to Birmingham Airport and returning excellent service.

Wendy Gallacher – 9th August 2017

All very good Thank You.  Received help with luggage and chatted all the way.

Rosemary Prentis – 5th July 2017

Thank you for a reliable service once again.  Would highly recommend Express Cars.  Cheerful Drivers and comfortable cars.

Janet Beaman – 2nd July 2017

We would like to thank Express Cars for an relaxing experience during our airport transfer.  The car provided was clean and large enough for our needs.  The pick up to go to the airport was prompt at 05:00am, as arranged, which avoided any worrying.  The return journey, pick up from the airport, we were delayed by problems at the airport, but the driver was in contact by phone to make sure we were picked up as soon as possible even though delays meant there was considerate congestion on the roads in the area. Thanks for an excellent service.

Stephen Spencer – 27th June 2017

A very good service, would not hesitate to use Express Cars again and would definitely recommend them.  Nice relaxing drive back from Manchester.

Janet Beaman – 30th May 2017

I was going to send you an email to say how amazing your driver was yesterday – what a superstar.  Just finished my Team day.  All went well Thanks mostly because he not only took me to Meadow Hall to get the power supply without moaning, but because we had a great chat on the way too.  Couldn’t have been nicer.  Talk about customer service.  I will certainly be a loyal customer forever and recommend you whenever i can.  Thanks for responding to my panic even though you’re on holidays.

“A Customer of Express Cars who is located in France but visits the UK for business.  Unfortunately she forgot her MAC Book Charger, however after speaking to the team at Express Cars, we diverted the driver to the nearest Apple store to purchase a Charger”

Tracy Cooper – France – 13th April 2017

1 – On Time collection at both times.

2 – When asked to change time of collection – yourselves did so – which was most welcome

3 – Vehicle was clean.

4 – Driver was polite and let me work in the Car, uninterrupted for the work i was attending – which was welcome.

5 – Driver was able to give advice on the return time to the airport, bearing in mind the normal routine of the airport – which allowed for no rushing through Airport, but not extra time in airport for sitting around.

John O’Sullivan – 12th April 2017

Helsinn Co – Ireland

Exhausted after our Australia Flight, our taxi was already waiting for us.  I’d recommend this hassle free company to anyone.  No more buses, trains and expensive rapid trains for us.  Many Thanks

Linda Wynne – 11th March 2017

On a rather tiresome flight back from Egypt to Birmingham Airport we were hoping the Chauffeur Service from Express Cars lived up to our hopes and expectations.  No worries the service was Professional, efficient and the car was clean as our own.  The Executive Service may be more expensive that a standard Taxi (But less then a black Cab) but one we hope to be using for many overseas trips in the future.

Would I Recommend Express Cars? Without Hestiation!

Thank you Express Cars and we look forward to our next overseas trip.

David Gray – 25th January 2017

Just wanted to thank you for the great service from home to Heathrow.  It was such a relief to be able to sit back and relax instead of dragging luggage around.  Arrived with loads of time to spare.  I will use your services when I get back to the UK.

Amanda Sawford – 6th January 2017

I can assure you my clients were perfectly happy with your Transfer Services and I will be happy to use you for future visits.

John Barker – Voyager International – 7th December 2016

I wanted to say that the driver provided to us was very polite and friendly man.  Arrived on time for both pick ups with a smile.  He is a credit to your company.

Vicky Hughes – TTS360 – 7th December 2016

Absolutely excellent service and courtesy of driver, just going to book your again.

Phil Gibson – 15th October 2016

The service was brilliant.  Both drivers were really helpful with our luggage (I am disabled).  We will definitely use the service when flying again.  It took a lot of stress from the journey.

Colin Cook – 6th October 2016

From the initial request on the internet Express Cars supported me throughout the process as there is often a problem paying with Italian bank cards on paypal, however a quick email from Ammar and this was sorted out and the booking confirmed in a matter of minutes.  My plane arrived at the airport early but my car was ahead of the game and waiting for me, the text to say ‘Hi i’m your driver’ was a nice touch.  Arnie my driver was a consummate professional and his customer service was of an extremely high standard.  The car was pristine and the service of collection was the best I’ve come across.  I wouldn’t hesitate to to recommend Express Cars, i’ll be using them every time I come to the UK from now on.

Barrie Lillie – 5th October 2016

Thank you for a great service last week when we were collected from Birmingham Airport in 6/8 seater and dropped off in Hilton.  It was so early in the morning and we had just been in Ibiza for 4 days, so we were exhausted.  Your driver looked after us very well.

Jill Stanton – 28th September 2016

I recently used the excellent Express Cars Airport Transfer Service and was delighted by the service and the professionalism and punctuality of the drivers.  The online booking/prepayment system was easy to use and the Cars themselves were first class.  I’ll certainly use the service again in the future.

James Connolly – 18th September 2016

I was delighted with the service provided by Express Cars on 9th August 2016 and more than happy to provide feedback.  “I booked Express Cars for the first time to convey from Burton On Trent to Manchester Airport on 9th August 2016.  Despite an early morning pick up of 04:30am, the service provided by Express Cars was superb.  I received emails in advance confirming Express Cars would attend and a prior text from the driver on the morning itself to provide re-assurance.  The car was waiting outside my house prior to 04:30am.  The vehicle itself was in top condition and was clean and tidy.  The driver was extremely efficient and courteous.  I would definitely use Express Cars again and have no hesitation at all in recommending them.”

Ian Lane – 9th August 2016

Great Service – So much less hassle and stress when travelling to and from the airport.  Would definitely recommend and use again.

Emma Simpson – 12th August 2016

Excellent service from booking to drop off.  Driver arrived exactly at the time booked for, & was polite and friendly.  Vehicle was spotlessly clean Mercedes.  The ability to book online and pay up front made things very easy, with an immediate confirmation email for reassurance.  I would definitely use this service again & can whole heartedly recommend.

Alison Cooper – 23 July 2016

We were really impressed with the service.  The driver was friendly and helpful.  Good value for money and we would recommend.

Kelly – 18th July 2016

Thank You for your email requesting feedback about our experience with Express Cars.  We were very pleased with the service you provided.

Tony Mason – 13th July 2016

“The Car was very nice and clean, and the driver was very patient with us as we were getting the last bits and pieces together to come with us to the wedding”.  From my point of view, booking and pre-payment online was nice and easy, i’d definitely recommend you to others looking to book a nice car for a special event.

Owen – 27th June 2016

I used your service last week for a trip to mid-wales and return the sameday.  The driver was reliable and flexible and journey went well.  As a private not business customer, this was rather expensive choice for me, but well worth it in the end.  I’d thoroughly recommend your company.  Best Wishes

Sarah Emch-Jones – 31st January 2016

It was the first time we had used your services.  The service that we received was fantastic, the booking online couldn’t have been easier with a choice of payment methods.  The driver was on time and incredible polite and friendly, he helped us with all our baggage.  I would definitely 1 recommend them to friends and family and 2 use the service myself again.

Emma Lewis – 4th January 2016

Your online booking service was very easy to use, the prices are reasonable and the drivers are prompt and courteous.  I will definitely be using your services again.

Louise Davison – 5th January 2016

We found Express Cars excellent and the driver was excellent.  Also he picked us up on time and collected us on time to ensure we didn’t get delayed for our flight.  It made the whole journey from Birmingham to Hartpury College very stress free and would highly recommend and use Express Cars on our return.

Jennifer Clare – 30th November 2015

I found the service outstanding.  I was met at the Airport as planned, and enjoyed a comfortable journey to my hotel.  The return trip was equally pleasant and uneventful.  I appreciate the service that I received.

Ronald Lewis – 23rd November 2015

This was first time using Express Cars for our family of 6 to London and return.  We thought the service was excellent and the driver was really impressive and felt very safe.  His navigation around central London was really good.  We will certainly use Express Cars again and hope that we get the same driver.

David Clay – 4th November 2015

We were delighted with the service.  Thank You.

Louise Davison – 2nd November 2015

We found Express Cars to be very reliable.  The driver informed me that he had arrived.  He was very courteous and professional.  The car was comfortable and we had a good journey.  We arrived in good time at our destination.  We were very satisfied with the complete service.

Mary McClusky – 26th October 2015

Enjoyed The Transfer – Your service was good and we will come back to Express Cars for next time.

Rolls Royce Power Systems – 6th October 2015

We used Express Cars for an early morning airport run and we were very impressed with the ease of booking on line as well as the value for money. The driver arrived promptly and was extremely friendly – we will definately be using Express Cars again when we next return to the UK.

Suzanne Ballyn – Mallorca

The service delivered exactly what it says on the tin.

The website is user friendly, no trouble putting in the information and the delivery of the receipt was fast.

The driver was time and telephone to say he was on the way.

Rapidly transported to our destination

Gareth Jones – London

Thank you for your professional and courteous taxi service when you recently collected my at East Midlands Airport and drove me to Leicester. I particularly appreciate how you tracked the airport arrival schedule so as to be there just as my flight landed, especially as this was late at night. The booking system was clear and efficient. The drive to Leicester was comfortable and plesant, and your driving skills are of a high standard. I would definitely recommend your company to others.

Mary Gallagher – Ireland

Great service, right on time! Nice driver. Would use you again!

Stuart Philips

Your service was fantastic and the driver was a really nice guy.  The car was spotlessly clean and also a high quality car,  I was so impressed that I will be making another booking with you shortly when I return back from India in December.

Simon Allerton

I was very pleased indeed with the service. I was worried that with the flight being delayed there might be a problem, but was delighted to find the car right outside as we came out of the terminal. What’s more, the driver recognized me which added to the quality of the service. Many thanks

Darren Mitchell

I was very pleased indeed with the service. I was worried that with the flight being delayed there might be a problem, but was delighted to find the car right outside as we came out of the terminal. What’s more, the driver recognized me which added to the quality of the service. Many thanks

Fiona Johnson – Gunthorpe, Nottinghamshire

Prompt, Courteous, reliable and cheaper than the competition. I loved the online booking system.

Nigel Hempsall, Balfour Beatty Engineering, Derby

Efficient, Friendly at the right price. My fare 35 miles was £10 pound cheaper than local companies from East Midlands Airport. Will be using Express Cars again.

Gareth Britvic Soft Drinks

We booked Express to take six of us to Heathrow for our Holiday in the US. We departed very early in the morning and the car was on time as booked. The journey was good and we arrived outside the terminal with plenty of time to spare. The return was great, the car was waiting for us and I am glad of not having the long drive bank on a Bank Holiday Friday when I was tired with our journey and time changes.

Great Service, Well Done. Ian Davies Burton Upon Trent

Just to let you know that everything went perfect, the driver was very competent and extremely helpful in finding the address finally. Very good service, to be recommended.

Kerstin Timmers – Neo Post

We were very happy with the efficiency of your service. The staff were courteous and helpful.

Catherine Lalley

**All feedback has been provided by customers who have used our service

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